FAQs


What is EbonyLife ON?

EbonyLife ON is a subscription video-on-demand service that allows you to watch all your favorite African movies, series, documentaries, and TV shows at any time on ebonylifeon.com and via mobile applications.

How do I subscribe?

Sign in to your account and go to the “Subscription” sub-menu. Choose your package, follow the payment instructions and you’re ready to go. Enjoy the full catalog of movies, series, shows, dramas, documentaries, and more!

How do I log into my account to watch videos?

Login with the email address you used to register to EbonyLife ON. If you paid for your subscription with PayPal using a different email from registration, ensure that you login with the email address used to register to EbonyLife ON.

I subscribed, but the payment page appears

Login with the email address you used to register to EbonyLife ON. Ensure that you are connected to a reliable internet/data source to stream videos.

How do I manage my account?

Once you sign in, go to the "My Account" sub-menu. You will see all the useful information about your active subscription.

How do I cancel my subscription?

To cancel your subscription on the website or Android app, go to "My Account" and click Cancel Subscription. To cancel your subscription on the iOS app, go to your iTunes Account and cancel your subscription.

Are Premium Movies & Series videos included in my subscription?

Premium Movies & Series are excluded from monthly and yearly subscriptions. You can stream videos in the Premium Movies & Series category for up to 30 days at a time for a nominal rental fee.

How do I connect to different devices?

You can connect to EbonyLife ON from different devices. EbonyLife ON allows one stream per account to operate at a time.

Website and Android subscriptions are transferrable to any device (e.g., laptop, Android devices). When you connect to another non-Apple-iOS device, you must use the same website or Android account as the one used for payment and be connected with the same EbonyLife ON account.

I have lost/forgot my password

On the sign in page below the password field, you can click the link to reset your password. Enter your email address, then go to your email inbox. You will receive a mail with the link inviting you to reset your password. If you do not receive it within a few minutes, please check your spam folder and make sure your inbox is not full.

EbonyLife YOU

Just send us your video with 3-5 minutes of drama, entertainment or lifestyle content to enquiries@ebonylifeon.com and we will notify you if your video is approved.

I have an issue with my account

If you are experiencing a bug or any issue, you can contact us in the sub-menu “Contact” or send an email to enquiries@ebonylifeon.com. Please provide as much information as possible on your issue.